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docs/slides/06-mixed-realities.md
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### Open Hardware
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# Mixed realities
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**When “your” hardware lives—and dies—in the vendor’s cloud**
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--
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### # Mixed realities
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Modern IoT gear often won’t store data locally or accept direct connections.
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The cloud account *is* the product. That design brings two systemic risks:
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* Data hostage-taking
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* Single point of failure
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Note:
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* Data hostage-taking
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* Telemetry, user settings, even basic on-device functions sit behind the vendor’s login. If the account, API or certificate vanishes, owners lose historical data and live control
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* Single point of failure
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* When the provider turns the servers off (bankruptcy, acquisition, strategy shift), the device can’t boot, phone home for crypto keys, or accept commands—so otherwise-healthy hardware becomes e-waste overnight.
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--
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### Mixed realities
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## A big graveyard
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* 2023 *Amazon Halo* fitness bands & bedside sleep tracker
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* 2024 *Google Nest* Secure home-alarm system
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* 2022 *Insteon smart-lighting hubs*
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* 2018 *Logitech Harmony Link* universal remote puck
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* 2016 *Revolv smart-home hub* (acquired by Google Nest)
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Note:
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* 2023 *Amazon Halo* fitness bands & bedside sleep tracker
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* All bands and the Halo app stopped working.
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* Health data deleted after deadline unless manually exported.
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* Amazon suggested recycling the still-working hardware.
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* 2024 *Google Nest* Secure home-alarm system
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* No arming/disarming, no phone alerts, no lock bridge.
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* Google offered an ADT kit or €200 voucher; data and automations vanished.
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* 2022 *Insteon smart-lighting hubs*
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* Cloud switch went dark without warning; apps & some wall keypads dead.
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* Users had to reverse-engineer local control or replace entire setups.
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* 2018 *Logitech Harmony Link* universal remote puck
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* Logitech email: “device will no longer function.”
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* Initial plan was no replacement; backlash forced the firm to swap in a newer model—proof the brick was purely a licensing choice.
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* 2016 *Revolv smart-home hub* (acquired by Google Nest)
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* $300 hub and app permanently bricked.
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* Case became the textbook example of a company “reaching into your home and pulling the plug.”
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--
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### Mixed realities
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## Moxie
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<img width="70%" data-src="/images/06-mixed-realities/sad_moxie.png">
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--
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### Mixed realities
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## Moxie / 2020-2025
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<img width="10%" data-src="/images/06-mixed-realities/sad_moxie.png">
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Moxie, an expressive table-top robot marketed as a social-skills “mentor” for children. Intro price: US $1,500, later cut to $800. All speech recognition, personality data and progress tracking live on Embodied’s servers.
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Nov 2024 – shutdown e-mail
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Early 2025 – service blackout
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Note:
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* 2020 – launch
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* Nov 2024 – shutdown e-mail
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* funding round collapsed, the company will “wind down operations” and shut off the Moxie cloud “soon.” A link to a “farewell letter” helps parents explain to kids that their robot friend is “going away.”
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* Early 2025 – service blackout
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* Cloud endpoints time out; Moxie units stall on startup or report server-error codes. Amazon and other retailers pull remaining stock.
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--
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### Mixed realities
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## Moxie / Why it failed
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* Total cloud dependence
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* No escrow / open-sourcing plan
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* High ongoing costs
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Note:
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* Total cloud dependence – every wake-word, behavioral script and user log resided off-device.
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* No escrow / open-sourcing plan – when funding vanished there was no legal path to keep servers or firmware alive.
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* High ongoing costs – speech-to-text, emotion analysis and safety moderation are compute-heavy; with only ~15 k units sold (est.), subscription revenue never covered the bills.
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--
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### Mixed realities
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## Moxie / Lessons highlighted
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* “Smart” toys must offer local-first operation or a published contingency (open-source firmware, community server code) to avoid instant obsolescence.
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* Regulators are beginning to act
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* Consumer awereness
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Note:
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* “Smart” toys must offer local-first operation or a published contingency
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* (open-source firmware, community server code) to avoid instant obsolescence.
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* Regulators are beginning to act
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* forthcoming EU Ecodesign and US state “Connected Devices” rules would obligate a guaranteed service period or mandatory refunds for cloud-tethered products. Moxie shows why such safeguards matter.
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* Consumer awereness
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* Buyers should treat cloud-bound hardware like a subscription, not a durable good—unless the vendor can prove the device remains useful offline.
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--
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### Mixed realities
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## Broader implications
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* Security & privacy
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* Cost shifting to consumers
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* Regulatory spotlight
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* Design takeaway
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Note:
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* Security & privacy
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* Continuous cloud dependence gives the vendor perpetual access to raw sensor streams (sleep patterns, door-open events, health scans) with no on-prem option. A shutdown can wipe user archives or expose unmaintained endpoints to attack.
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* Cost shifting to consumers
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* Owners pay twice: once for the device, again through mandatory subscriptions or forced upgrades when support ends.
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* Regulatory spotlight
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* The EU’s proposed Right-to-Repair and Product Sustainability regulations would require a “minimum service period” and clearer data-export paths; several US states already obligate notice and refunds when a cloud shutdown bricks hardware.
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* Design takeaway
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* Devices that can operate locally (local API, LAN fallback, open firmware) not only respect user autonomy but also outlive corporate pivots.
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* Home asistant!!
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--
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### Mixed realities
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* Open data
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* Open protocols
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* Open APIs
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